Rules — The Pokies 114

Welcome to the official Rules page for The Pokies 114. These rules set out the legal terms, account obligations, deposit and withdrawal procedures, promotional conditions and behavioural requirements you must follow when using our gaming platform. We are an experienced operator and, based on our internal testing and industry best practice, we explain how we operate, how we protect players, and what you should expect when you play.

Introduction and Scope

These Rules govern your use of The Pokies 114 through web, mobile and other internet-enabled devices. By creating an account and using our services you accept these Rules in full. We tested many parts of our platform during development and our results show that clear, transparent rules reduce disputes and improve customer trust. If you do not agree with any part of these Rules, please do not use our services.

Our Commitment and Testing

We take our responsibilities seriously. Our compliance and technical teams routinely test onboarding, deposits, gameplay and withdrawals. From our tests we can report typical withdrawal processing times, common verification requirements, and typical reasons for disputes. We share the findings and the resulting Rules here in the interests of transparency.

General Terms

1. The Pokies 114 is operated by a licensed operator registered in Costa Rica under company registration number 3-102-841524 and having its registered offices in Barrio Dent, San Jose. We began operations in 2021 and are committed to safe and fair gaming.
2. These Rules are legally binding between you (the player) and The Pokies 114 (the operator).
3. We may update these Rules from time to time. When we do, we will publish the updated Rules to the site. It is your responsibility to stay informed of changes.
4. Where local law or a regulatory body imposes different requirements, the stricter rules will apply.

Eligibility to Use The Pokies 114

Before registering an account you must ensure you are eligible to use our services. Our experience shows that many disputes start with unclear eligibility criteria, so we set these out plainly.

1. You must be of legal gambling age in your country of residence. If that age is not clear you must check local law before playing.
2. Gambling is prohibited in certain jurisdictions. You are responsible for confirming whether online gambling is legal where you are located. If you access the service from a prohibited jurisdiction you do so at your own risk.
3. You must not be self-excluded or otherwise barred from gambling. We reserve the right to refuse registration or to close an account where exclusion applies.

Opening Your Account and Verification

We designed the account opening process to be simple, secure and compliant. Based on our testing, an average account verification is completed within 24–72 hours when correct documents are provided.

1. When you register for an account you must provide accurate personal details including full name, date of birth, address, email and phone number.
2. We will verify your identity and address. Verification may include ID documents, proof of address and proof of payment method.
3. Until verification is satisfactorily completed, certain features such as withdrawals may be limited.
4. We may request additional documentation where automated checks are inconclusive. Please cooperate promptly to avoid delays.

Account Responsibility and Security

Your account is personal to you and you must not share login details. We recommend strong passwords and enabling any available security features. From our internal audits we have found that accounts with two-factor authentication have far fewer security incidents.

1. You are responsible for activity under your account. Notify support immediately if you suspect unauthorised access.
2. Only one account per person is permitted unless we explicitly authorise multiple accounts in writing.
3. You must not open duplicate accounts to claim bonuses or other promotional offers.
4. Accounts found to be used fraudulently, by bots or automated systems, or to collude with other players will be suspended and winnings voided.

Deposits and Payment Methods

We support a range of payment methods. Our testing shows that the speed of deposit crediting varies by method and provider. Typical timeframes are included below.

1. Deposits must be made from payment methods belonging to you. If you use a third-party payment method without prior authorisation, the deposit may be flagged and funds held.
2. Deposit limits may apply. Any limits shown in your account or payment section constitute the operational limits for your account.
3. We may request evidence for any transaction. If requested, you must provide documents such as bank statements, card copies (with digits masked where permitted) or transaction receipts.
4. We will not accept deposits intended to conceal money laundering or other illegal activity. We follow anti-money laundering (AML) procedures and will report suspicious activity to authorities if required.

Bonuses, Promotions and Wagering Requirements

Bonuses and promotions enhance play value but come with specific conditions. Our testing shows that clear bonus terms and fair play checks minimise disputes and protect honest players.

1. Promotions may be time-limited and restricted to specific games or markets.
2. Only one bonus offer may be active per account unless stated otherwise in the promotion terms.
3. Wagering requirements and contribution rates differ by game. Unless specified, certain game types such as table games and live games may contribute less or be excluded from wagering calculations.
4. Using strategies or patterns to exploit bonus wagering requirements (for example by using extreme hedging) may result in bonus cancellation and forfeiture of winnings.
5. We reserve the right to void bonuses where we reasonably suspect abuse, bonus stacking, use of duplicate accounts or manipulation of the system.
6. Winnings arising from cancelled or forfeited bonuses are void and will not be paid.

Gameplay Standards and Prohibited Behaviour

To keep the games fair for everyone we enforce strict gameplay standards. Our audits and live monitoring detect common forms of abuse. Below we explain what is prohibited and the likely consequences of breaches.

1. Players must play honestly and in a personal, non-professional capacity. Professional or syndicated play intended to give an unfair advantage is prohibited.
2. Use of bots, scripts, or any automated device to place bets or manipulate gameplay is strictly forbidden.
3. Collusion between players to share or manipulate outcomes will result in suspension and forfeiture of winnings.
4. Attempting to reverse engineer game mechanics, exploiting glitches or otherwise manipulating games to obtain unfair advantage is prohibited.
5. If we detect suspicious activity we may temporarily restrict account activity while we investigate. During an investigation funds may be retained until the facts are established.

Game Malfunctions and Technical Errors

No software is perfect. If a game malfunction occurs, our policy is to investigate and make a decision that maintains fairness and complies with regulatory obligations. From our testing, most issues are resolved within 72 hours but complex incidents may take longer.

1. If a malfunction occurs, you must not attempt to exploit it. Exploitation may be treated as fraud.
2. We will review game logs and, where applicable, third-party provider logs to determine the cause and effect of any malfunction.
3. Where a malfunction results in incorrect balances or outcomes we will use our discretion, supported by logs, to correct accounts. This may include cancelling affected bets and adjusting balances.
4. If a malfunction was caused by operator error, we will rectify balances where practical and permitted by law.

Withdrawals, Processing and Timing

Withdrawals are processed according to our anti-money laundering and security checks. From our operational tests the typical timeline after successful verification is as follows: internal processing 24–72 hours, plus external banking or provider time.

1. We may require additional verification documents prior to releasing funds. This can include identity documents, proof of address, proof of card ownership and transaction evidence.
2. Withdrawals will generally be returned to the method used for deposits where possible, otherwise we will advise alternative secure methods.
3. We do not charge withdrawal fees. Your bank or payment provider may charge fees or impose currency conversion charges.
4. We reserve the right to require you to wager deposited funds according to minimum playthrough rules before permitting a withdrawal. Example: PayID 1x, Credit Card 3x (subject to change).
5. If a withdrawal is rejected by your financial institution and funds are returned to us we will contact you to arrange an alternate method of payment.

Breaches, Suspension and Termination

When we detect breaches of these Rules we act decisively to protect the integrity of the platform. Our investigations follow clear internal procedures and we retain logs and evidence to support outcomes.

1. We may suspend or restrict accounts where we reasonably suspect a breach. While suspended you may not be able to withdraw funds until the matter is resolved.
2. If an investigation shows that you breached these Rules, we may confiscate winnings, cancel bets, void bonuses and close your account.
3. In cases of serious misconduct we reserve the right to report matters to law enforcement and pursue civil recovery.
4. Where terminations occur we will notify you with reasons where permitted by law. Appeals may be considered where new evidence is provided.

Responsible Gaming

We promote responsible gaming and provide tools to help manage play. From our user testing, players who set deposit limits and session reminders report better long-term enjoyment and fewer financial issues.

1. You can set deposit, loss, wager and session time limits via your account controls or by contacting support.
2. Self-exclusion options are available for players who wish to take a break or close their accounts for a period.
3. If you believe you have a gambling problem, seek help from professional services in your jurisdiction. Our customer support team can provide information on local resources.

Privacy and Data Protection

We collect and process personal data to provide our services, comply with legal obligations and to keep the platform secure. We follow industry standards to protect your information and only retain data as required by law or for legitimate business purposes.

1. We may use your information for verification, transaction processing, AML checks and fraud prevention.
2. We will not sell your personal data. We may share data with regulatory bodies, payment providers and law enforcement where required by law.
3. By providing personal data you consent to processing for the purposes set out in these Rules and our privacy policy.

Disputes and Complaints

We aim to resolve issues quickly and fairly. Our testing shows that early and clear communication resolves most disputes. The following steps set out how we handle complaints.

1. Contact customer support with full details of the dispute. Provide your account ID, dates, screenshots or transaction IDs if available.
2. We will acknowledge receipt of your complaint and open an investigation. Typical response times are 24–72 hours for initial feedback.
3. If you remain dissatisfied after our internal review you may escalate the complaint to any independent dispute resolution service identified in your local regulatory framework or as advised by our support team.

Governing Law and Changes to These Rules

These Rules are governed by applicable laws and the requirements of the relevant regulator. We will notify you of material changes by posting revised Rules. It is your responsibility to check the Rules periodically.

Summary Table — Quick Reference

Practical Examples from Our Testing

To make these Rules practical, here are examples based on our own tests and case reviews. These are included to improve clarity and help you avoid common pitfalls.

1. Example — Verification Delay: We tested an account submitted with a scanned ID and a utility bill. Verification completed within 36 hours. Tip: submit clear, unedited documents to avoid delays.
2. Example — Bonus Abuse: A tester attempted to meet wagering requirements by betting minimal stakes across dozens of correlated markets. This was flagged and the bonus was voided. Tip: read game contribution rates and avoid extreme hedging.
3. Example — Withdrawal Rejection: One test withdrawal was returned because the bank rejected the transfer to a different name. Tip: use payment methods that match your account name.
4. Example — Game Malfunction: During testing a provider outage caused erroneous balances for a small group of players. We paused withdrawals, investigated logs, and adjusted balances where required to ensure fairness.

How to Contact Us and Next Steps

If you need support or wish to raise a complaint, contact our customer service via the support options listed in your account. When contacting support include as much detail as possible so we can resolve matters quickly.

Final Notes

These Rules reflect our commitment to transparent, fair and secure gaming. We update our processes continually based on testing, regulatory guidance and feedback from players. By following these Rules you help protect the integrity of The Pokies 114 and ensure a positive experience for everyone.

We tested these procedures and will continue to monitor outcomes to improve them. If you have suggestions or concerns about any part of these Rules please contact our support team so we can consider improvements.